Welcome to the Flowers Purfleet website. These Terms & Conditions ('Terms') set forth the rules and regulations for the sale and delivery of flowers and related products ('Products') via our e-commerce platform throughout Purfleet and surrounding areas. By placing an order through our website, you accept these Terms. Please read them carefully before using our services. If you do not agree, please refrain from using our online flower delivery services.
Customer: Any individual or entity placing an order via the Flowers Purfleet website.
We/Us/Our: Refers to Flowers Purfleet.
Website: Refers to the Flowers Purfleet e-commerce platform.
Service: The purchase and delivery of flowers and related products.
To use the Flowers Purfleet online delivery service, you must:
We reserve the right to refuse, amend, or cancel orders for reasons including, but not limited to, product unavailability, payment issues, or errors in product description or pricing.
All flowers and products are subject to seasonal availability. We make every effort to display accurate product images and descriptions. However, the actual arrangements delivered in Purfleet and the surrounding areas may vary slightly from images due to stock or seasonal differences. In the unlikely event a flower or item is unavailable, we reserve the right to substitute with similar items of equal or greater value, endeavouring to maintain the style, theme, and overall appearance of your order.
All prices displayed on our website are in British Pounds Sterling (GBP) and are inclusive of VAT, where applicable. Delivery charges, if any, will be clearly indicated at the checkout before you confirm your order.
We currently accept the following payment methods:
Payment must be received and authorised in full before any order is processed or dispatched. Flowers Purfleet has no responsibility for any bank charges or fees incurred as a result of payment processing.
We offer flower delivery across Purfleet and the surrounding areas, subject to availability and coverage at the time of order. Delivery is available on specified dates, chosen at checkout. Flowers Purfleet aims to deliver at the date and time requested, but specific times cannot be guaranteed. In cases of unforeseen circumstances such as severe weather or traffic disruptions, we are not liable for delays, but will make reasonable efforts to notify you and deliver as soon as practical.
If no one is available at the delivery address to receive the order, we may, at our discretion:
Delivery is deemed completed once flowers are delivered to the address provided at checkout.
You may cancel or amend your order subject to the following terms:
Upon valid cancellation, refunds (where applicable) will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.
Flowers are perishable goods, therefore we are unable to accept returns unless the item is faulty or damaged. If you believe the delivered flowers are not up to standard or have arrived in unsatisfactory condition, please contact us within 24 hours of delivery with a description and photographic evidence. We may offer a replacement, partial refund, or full refund at our discretion, depending on the circumstances.
This policy does not affect your statutory rights under UK consumer protection laws.
To the extent permitted by law, Flowers Purfleet accepts no liability for:
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited by applicable law.
All content on the Flowers Purfleet website—including, but not limited to, images, text, graphics, designs, and logos—remains the property of Flowers Purfleet or its licensors. Content may not be copied, reproduced, or used for any purpose without our express written consent.
Your personal data, collected during your interaction with our online flower delivery service, will be handled according to our privacy practices in compliance with UK Data Protection laws. Information will only be used for processing orders and delivering products unless you have provided consent for other uses. Flowers Purfleet employs appropriate security measures to protect your information.
On occasion, Flowers Purfleet may offer promotional discounts or codes for use exclusively in our store. Such offers are subject to availability, are non-transferable, not redeemable for cash, and may be withdrawn at any time. Only one promotional code may be applied per order unless expressly stated otherwise. Additional terms may apply to each promotion or code.
Flowers Purfleet reserves the right to amend these Terms & Conditions at any time with immediate effect upon publication. Continued use of our website implies acceptance of the most up-to-date version of these Terms. We encourage you to check this page regularly for any updates.
These Terms & Conditions, as well as any contract between us and you for the purchase of flowers, are governed by English Law. Any disputes will be subject to the exclusive jurisdiction of the English courts.
If any provision of these Terms is found by a court to be invalid, unlawful, or unenforceable, such provision shall be struck out, and the remainder of these Terms shall remain valid and enforceable to the fullest extent permitted by law.
If you have any questions regarding these Terms & Conditions, your order, or our flower delivery services in Purfleet and nearby areas, please reach out to our customer service team using the contact details published on our website. We aim to respond to all enquiries promptly and provide all necessary assistance throughout your experience with Flowers Purfleet.
These Terms & Conditions apply to all customers using our online flower delivery services in Purfleet and surrounding regions. By placing an order, you confirm your acceptance and understanding of the terms herein.
Thank you for choosing Flowers Purfleet for your floral needs across Purfleet and its neighbouring communities. We value your custom and strive to provide a seamless, reliable, and beautiful flower delivery service in the area.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Purfleet, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Purfleet.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
